What is ISO/IEC 20000-1:2011?
ISO/IEC 20000-1:2011 is the international standard for IT Service Management. It outlines a set of management processes to ensure the effective delivery of quality IT services. This standard helps organizations establish, implement, maintain, and improve an IT service management system (ITSMS).
Benefits of ISO/IEC 20000-1:2011 Certification
- Ensures high-quality IT service management processes
- Enhances customer satisfaction and reliability in service delivery
- Reduces risks associated with IT service outages
- Improves efficiency, service performance, and accountability
- Aligns IT services with business objectives and compliance requirements
Who Should Get ISO/IEC 20000-1:2011 Certified?
This certification is essential for IT service providers, organizations with internal IT departments, and businesses aiming to improve service management practices. It is particularly valuable for industries reliant on robust IT services, including finance, telecommunications, and technology sectors.
Apply for ISO/IEC 20000 Certification